Did You Know About Our Online Chat Feature?

Did you know, online chat is quickly becoming the preferred way to receive technical support?

Did you know, Four Winds Interactive now offers Live Chat for technical support?

To kick off 2016, we interviewed several customers across multiple industries to find out what was and wasn’t working. One consistent piece of feedback was that you really liked our support team but wished it was easier to access them—for when opening a support case via email or phone call wasn’t ideal.

Let’s be honest, opening a support case via email is easy, but depending on the issue, it can lead to back-and-forth communication, and that can delay issue resolution. And while using our dedicated support line often leads to faster resolution times, you may not always have the time to place a phone call or stay on the line. Live Chat solves all of that!

Live Chat is now available, so if you'd like to check it out, just hit the “Contact Us” button at the top of this page and then select which way you’d like us to help you. You can also find Live Chat on FWI Community at the bottom of the site. Here are just a few reasons you should check out Live Chat:

  1. It’s faster and more efficient than email—just think, no more email-tag.
  2. You don’t have to wait on hold—not even for a minute. The moment you post a question, our support techs will start working on answering it.
  3. You don’t have to re-explain yourself—we can pull up your account information and see the affected locations.
  4. It’s easy—whether you’re multi-tasking or simply prefer written communication, Live Chat lets you access support in a manner most convenient for you.

We read every survey and piece of feedback that comes from our customers, which led us to this new Live Chat feature. If you take the time to provide feedback, then we’ll take the time to act on that feedback. Every time. So, keep the great ideas coming in, and we’ll keep working to make your experience with FWI even better.

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