DENVER, CO – July 28, 2016 – Four Winds Interactive (FWI), a leader in the Visual Communications industry, today announced the launch of FWI Community, a new way for clients to engage with the company. Customers may now gain access to a host of Visual Communications resources, including relevant articles and videos plus the ability to interact with other users and manage account information.
“The FWI Community site is a testament to our commitment to always provide clients with an unsurpassed experience throughout every step of their journey,” said Cassidy Smirnow, SVP of operations at FWI. “After listening to their feedback, we identified a recurring trend; our clients wanted a better way to find information and interact with other FWI users. The new FWI Community is designed to be an intuitive, easy–to-navigate repository of information and self-help tools that will allow our customers to get what they need faster.”
Customer feedback during the beta testing phase has been exceedingly positive, with the ability to easily get and share information topping the list of favored features. “I love the Ideas concept as a way to suggest product enhancements,” said Nate Morris, enterprise desktop services manager, University of Nebraska—Lincoln. “Plus it’s great to be able to see open tickets and have a single location to download all of the software versions.”
New FWI Community features include:
Customers are now able to see a history of open and closed support tickets as well as other information relevant to their usage of FWI software, making it easy to refer back to answers from closed tickets and track the status of ongoing support cases.
There is an array of information included under the Support tab, allowing new and seasoned FWI users to find and rate over 1,000 digestible articles regarding the software platform. Users may also access a library of past training webinars and other videos. Additionally, the Answers section under the Support tab allows users to post questions that are fielded by subject matter experts, plus vote on the answers they find most helpful. Using the Ideas section, clients are able to suggest software feature enhancements, report bug fixes and more. Other users are able to vote on those suggestions, and all ideas are taken into consideration for future product rollouts.
From a central location, customers are able access all of the product versions, making it easy to quickly download and upgrade the software that powers their Visual Communications network.
Learn more about FWI Community here.